Terms of Service

Introduction

Welcome to the KARA Application, a meeting management and AI assistant software platform established and developed by AI Platform One Nexus Joint Stock Company, a company incorporated and operating under Enterprise Registration Certificate No. 0402292923 issued for the first time by the Business Registration & Enterprise Finance Division – Da Nang Department of Finance on 08/08/2025 (the “Company” or “OneNexus”) (the “Application”).

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) constitute a legal agreement between OM and the Customer regarding access to and use of the Application and the related services (collectively referred to as the “Services”). Customers are kindly requested to read these Terms and Conditions carefully before using the Application.

Article 1. Scope of application

1.1. These Terms and Conditions apply to Customers:

• using part or all of the software solutions of the Application, whether or not accompanied by a need to use paid software features.
• When the Customer purchases products of the Company and/or of the Company’s partners in which these Terms and Conditions are referenced.

1.2. Customers under these Terms and Conditions (“Customers”) must satisfy the following conditions:

• 1) individuals who are at least 18 (eighteen) years of age and have civil act capacity suitable for conducting transactions on the Application; or
• 2) organizations duly established and lawfully operating in accordance with the law, suitable for conducting transactions on the Application.

Where the Customer wishes to use the Application, the Customer must register a transaction account on the Application, providing the transaction account registration information required under the Company’s policies from time to time.

Article 2. Scope of services

2.1. The Application is a software platform that supports Customers in organizing, managing and exploiting information from meetings by combining meeting management tools with artificial intelligence (AI) technology. The scope of services includes, but is not limited to, the following functions:

• Meeting management: including creating and managing meetings, grouping meetings, recording meetings, storing and managing meeting data, assigning access permissions, and other features serving the organization and management of meetings;
• AI assistant: including processing and analyzing meeting data and documents provided by the Customer, generating meeting transcripts and summaries, supporting search and question-answering based on meeting content and documents (RAG), as well as other AI features provided by the Company from time to time;
• Form of provision: The Application is provided in the form of SaaS (Software as a Service). The Customer uses the software solutions through an account granted and assigned the corresponding permissions on the Application. The Company does not transfer ownership of the software to the Customer. To use the Application, the Customer’s device must have a stable Internet/telecommunications network connection.

Article 3. Account

3.1. The Customer undertakes to keep strictly confidential the login and access information for the Application (including username, password and other authentication factors). The Customer is the sole party that accesses, uses and manages this account.

3.2. The Customer bears full responsibility for all activities, transactions and legal consequences arising from the use of the Customer’s account on the Application. Upon detecting any unauthorized access, the Customer must immediately notify the Company.

Article 4. User Content

4.1. The Application allows the Customer and other users to create, post, store and share content, including emails, chat logs, messages, audio and video recordings, voice inputs, text details, input prompts and other materials (“User Content”). When the Customer joins a meeting using the Application, the content contributed by the Customer (including your audio and video streams) is the Customer’s User Content; and when the Customer hosts a meeting using the Application, all content contributed by any participant (including such participants’ audio and video streams) is the Customer’s User Content.

4.2. Except for the rights of use granted by the Customer under this Article, as between the Customer and the Company, the Customer remains the owner of, or continues to hold, all rights, title and lawful interests in the User Content, except for those components of the Services that are integrated into or form part of the User Content. The Customer agrees to grant the Company a non-exclusive, royalty-free, worldwide, fully paid-up right, sublicensable to third parties (through one or more tiers), in respect of the User Content, to carry out acts including but not limited to: using, copying, storing, reproducing, editing, adapting, publishing, translating, creating derivative works from, distributing, communicating, performing, displaying publicly or in other forms, as well as exploiting the User Content in all media, formats and communication channels now existing or developed in the future, without paying any remuneration, royalty or reimbursement to the User or any third party.

4.3. When providing User Content through the Application, the Customer acknowledges, undertakes and warrants that:

• The Customer is fully responsible for the User Content that the Customer contributes, submits, transmits, displays or uploads when using the Application, as well as for compliance with all laws and regulations applicable to such User Content, including but not limited to: ensuring that every meeting participant consents to the audio/video recording, and providing appropriate notices regarding the rights of data subjects in accordance with the Data Protection and Processing Policy published on the Application.
• In all cases, the Company shall not be liable for:
  • 1) any User Content contributed, transmitted, submitted, displayed or viewed through the Application;
  • 2) errors or omissions in the User Content; or
  • 3) any loss or damage arising from the use of, access to, or denial of access to the User Content.

Although it is not responsible for User Content, the Company has the right to remove any User Content at any time without prior notice if the Company finds that such content violates these Terms and Conditions or applicable law.

Article 5. Prohibited conduct and content

5.1. When using the Application, the Customer is strictly prohibited from engaging in certain conduct, including but not limited to the following:

• Violating any law, contract, intellectual property right or other third-party right, or committing a tort;
• Engaging in any harassing, threatening, intimidating, predatory or stalking conduct;
• Using or attempting to use the account or information of another customer without authorization from that customer;
• Impersonating or posting on behalf of any person or entity, or misrepresenting your relationship with a person or entity;
• Selling, reselling, sublicensing, distributing or leasing the Company’s Services to another third party;
• Copying, republishing, distributing, publicly performing or publicly displaying all or parts of the Company’s Services, unless expressly permitted by the Company;
• Conducting security or vulnerability testing of the Services;
• Modifying the Company’s Services, removing any proprietary notices or markings, or creating any derivative works based on the Company’s Services;
• Using the Company’s Services in any manner that could interfere with, disrupt, negatively affect or prevent other users from fully enjoying the Company’s Services, or that could damage, disable, overburden or impair the functioning of our Services in any manner;
• Reverse engineering any aspect of our Services, or doing anything that might discover or disclose source code, or bypassing or circumventing measures applied to prevent or restrict access to any part of the Company’s Services;
• Using any data mining, robots or similar data gathering or extraction methods designed to scrape or extract data from the Company’s Services;
• Developing or using any application or software that interacts with the Company’s Services without the Company’s prior written consent;
• Sending, distributing or posting spam, unsolicited or bulk commercial electronic communications, chain letters or pyramid schemes;
• Using our Services for any unlawful or unauthorized purpose, or engaging in, encouraging or promoting any activity that violates the law or these Terms and Conditions.

5.2. The Customer must not create, post, store or share any User Content for which the Customer does not have all of the rights necessary to grant the Company the rights of use described in Article 4. The Customer must ensure that the User Content, and the Company’s use of the User Content as permitted by these Terms, will not violate any rights of any person or organization, including any third-party rights. The Customer must not create, post, store or share any User Content that:

• Constitutes propaganda against the State of the Socialist Republic of Vietnam;
• Distorts history, denies revolutionary achievements, undermines the bloc of great national unity, offends religion, or discriminates on the basis of gender or race;
• Is fabricated or slanderous, contains untruthful information, infringes upon the dignity, honor or reputation of others, or causes damage to the lawful rights and interests of other agencies, organizations or individuals;
• Contains falsehoods that cause public alarm, cause damage to socio-economic activities, obstruct the normal operation of state agencies or of persons performing official duties, or infringe upon the lawful rights and interests of other agencies, organizations or individuals; fabricated or untruthful information about products, goods, money, bonds, treasury bills, government bonds, cheques and other valuable papers; fabricated or untruthful information in the fields of finance, banking, e-commerce, multi-level marketing and securities.
• Constitutes, encourages or provides instructions for a criminal offense, violates the rights of any party, or violates these Terms and Conditions;
• May infringe any patent, trademark, trade secret, copyright or other intellectual property or proprietary right of any party;
• Contains or depicts any statements, remarks or assertions that do not reflect the Customer’s honest views and experience;
• Contains any private or personal information of a third party without that third party’s consent;
• Contains any viruses, corrupted data or other harmful, disruptive, intrusive, destructive or damaging files or content;
• In the Company’s sole judgment, is objectionable, restricts or prevents any other person from using the Company’s Services, or may expose the Company or others to any harm or liability of any kind.

Article 6. Intellectual property rights

6.1. OneNexus is the sole owner of the intellectual property rights in the Application.

6.2. The Customer agrees that the intellectual property rights in the Application are exclusively owned by OneNexus. The Customer undertakes not to infringe any intellectual property rights of OneNexus, including but not limited to: using the Application to create derivative works, or disclosing or providing it to any third party by any means or for any other purpose whatsoever, except with the express written consent of OneNexus.

6.3. The Customer agrees that the Application, including but not limited to its user interface and user guide content, is exclusively owned by OneNexus and is protected by intellectual property laws. The Customer agrees not to use such proprietary information or materials in any manner whatsoever except for the purpose of using the Application in accordance with these Terms and Conditions. No part of the Application may be reproduced in any form or by any means, except as expressly permitted under these Terms and Conditions.

6.4. The Customer undertakes to bear all criminal and civil liability, including penalties for breach at the maximum level permitted by law and compensation for damage, for any act of infringement of the intellectual property rights in the Application.

Article 7. Data and security

The confidentiality of all information, records and activity history of the Customer shall be governed by the Data Protection and Processing Policy published on the Application.

Article 8. AI Services

8.1. As part of the Services, the Company provides features powered by artificial intelligence technology (“AI Services”), including but not limited to speech-to-text conversion, capturing and processing meeting content, translation, summarization, information extraction, search, and question-answering based on meeting content, documents or knowledge bases provided by the Customer, as well as other AI features developed or provided by the Company from time to time. To use the AI Services, the Customer may upload, provide or allow the Services to access data, documents, audio recordings, video recordings, meeting content or other information created or controlled by the Customer (“Input Content”). On the basis of the Input Content, the AI Services may generate transcripts, translations, summaries, answers, analyses, recommendations or other content (“AI Output”). Input Content and AI Output are both deemed User Content under these Terms and Conditions.

8.2. The Customer understands and agrees that the AI Services operate on the basis of artificial intelligence models and machine learning technology. Due to the nature of this technology and its dependence on the Input Content provided by the Customer, the Company does not guarantee that AI Output will always be accurate, complete, up-to-date, consistent or suitable for every purpose of use of the Customer. In particular cases, AI Output may include, but is not limited to, the following:

• a) interpreting the context of a meeting, conversation or document inaccurately or incompletely;
• b) omitting, shortening, emphasizing or rephrasing content in a manner that does not fully reflect the entire Input Content;
• c) recognizing or converting recorded audio into text inaccurately due to the effects of audio quality, background noise, regional dialects, voices, multiple people speaking at the same time, or other technical factors;
• d) misunderstanding or inaccurately recognizing proper names, organization names, titles, place names, specialized terminology, abbreviations, figures, dates, units of measurement or similar information;
• dd) providing translations, summaries, analyses, inferences, recommendations or conclusions that are incomplete or inaccurate, or that do not accurately reflect the intention, views or statements of the speaker;
• e) generating content, information, answers or citations that are not present in the Input Content or are not adequately supported by the data used to generate the AI Output;
• g) providing answers based on information that is incomplete, no longer up-to-date, or not suited to the actual context;
• h) containing content that is speculative, presumptive, biased or potentially misleading in certain contexts.

AI Output is provided solely for the purpose of assisting the Customer for reference and improving work-handling efficiency; it is not professional advice, an official conclusion or a commitment of the Company. AI Output does not reflect the views, opinions or confirmation of the Company.

8.3. Where AI Output is generated from meeting content, the AI Output does not constitute official meeting minutes and has no value as confirmation of content that has been agreed or approved by the parties, unless it has been reviewed, revised and confirmed by the relevant parties in accordance with internal procedures or applicable law.

Article 9. Commitments of the parties

9.1. Commitments of the Company

• To provide products to the Customer in accordance with the committed quality, timelines, content, roadmap and scope.
• To develop documents and procedures guiding the use of the Application and to provide such documents to the Customer in accordance with the Company’s policies from time to time.
• To designate personnel as contact points to receive and resolve complaints and requests of the Customer relating to the quality of the Services.
• To notify the Customer where the Company suspends the provision of the Services.
• To be responsible for remedying incidents and/or errors arising in connection with the Application during operation, except where caused by: the Customer’s fault and/or incidents/causes arising from third-party systems that are not due to the Company’s fault.
• Periodically, in accordance with the Company’s policies, to carry out warranty and maintenance activities as provided in these Terms and Conditions.

9.2. Commitments of the Customer

• To be responsible before the law for compliance with the regulations relating to the Customer’s business and operating activities.
• That all information provided by the Customer to the Company, including but not limited to other information declared on the Application, is intact, timely, truthful and accurate.
• Not to use programs, software and/or source code that are malicious or that risk causing harm to the Company’s systems in any form, including but not limited to automatic downloads, redirection to malicious areas, hidden code, attacks, malicious banners, links connecting to any unlawful content, and other forms capable of harming the Company’s information technology systems or identified as malicious in the future.
• Not to abuse the system connection; not to exploit loopholes in, or incidents arising from and/or relating to, the Company’s systems; and/or not to take any action or omission leading to, or for the purpose of, unauthorized access to or intrusion into the Company’s systems, or to extract, transmit or copy out any data without the written consent of the Company, except where the Customer accesses, uses, processes, monitors, extracts or copies information relating to the Customer on the Company’s systems for which the Company has granted rights, accounts and access credentials, including information on quantities, categories and items and other necessary information for monitoring and managing the Customer’s goods and orders.
• To comply with the obligations set out in these Terms and Conditions and the relevant provisions of law.

Article 10. Amendments

The Company reserves the right of disclosure, and the right to determine the scope and extent of disclosure, of information, including but not limited to granting expanded rights to, deleting, or restricting part or all of the information on the Sales Management Software, in accordance with the Company’s decisions and policies from time to time. At the same time, the Company has full discretion to modify — including but not limited to updating, amending and supplementing — the software solutions, features, tools and functions on the Sales Management Software, or all or any part of the Sales Management Software, for any reason whatsoever without having to notify the Customer, except where the change to the features interrupts and/or limits the Customer’s rights of use as compared with the committed product package information.

The Company may adjust or change the Terms and Conditions from time to time. Any amendment or supplement to the Terms and Conditions will take effect on the date stated at the beginning of the Terms and Conditions and will supersede the contents of the previous versions of the Terms and Conditions. By continuing to access and use the Sales Management Software after the time the Company adjusts the Terms and Conditions, the Customer indicates its acceptance of such amendments, updates or adjustments. If the Customer does not accept these changes, the Customer may terminate the use of the services by notifying the Company via the Company’s Customer Care Hotline or by another form of notice under a written agreement signed with the Company (if any). Customers are kindly requested to check for updates regularly and to carefully re-read the Terms and Conditions before conducting transactions.

Article 11. General provisions

11.1. By accessing and using part or all of the Application, the Customer confirms that it has read, understood and agreed to the entire content of these Terms and Conditions.

11.2. These Terms and Conditions are governed by and construed in accordance with the laws of Vietnam. In the event of any dispute relating to the entry into and performance of these Terms and Conditions, the Parties shall resolve the dispute through negotiation. If the dispute cannot be resolved through negotiation within 30 (thirty) days from the date on which the dispute arises, either party has the right to refer the dispute to the competent Court of Vietnam for resolution.

11.3. If any content of these Terms and Conditions is held by any competent authority to be invalid or unenforceable, in whole or in part, the validity of the other contents of these Terms and Conditions shall not be affected.

11.4. These Terms and Conditions are entered into by the Customer and the Company in a spirit of equality and voluntariness, on the basis of ensuring the lawful rights and interests of each Party.

11.5. The Company shall be exempt from liability for any damage, loss, harm, deterioration, compensation, delay, lawsuit, claim or complaint from the Customer and/or any third party caused by, arising from or relating to:

• The Customer’s non-compliance, or incomplete compliance, with any provision of law, or any provision of the Contract and/or any agreement between the Customer and any third party.
• The inaccuracy, unreasonableness or invalidity of the information that the Customer posts or updates for any third party via the Application or via any communication channel between the Customer and any third party.
• The quality of the goods and services that the Customer supplies to its own customers.
• Damage in respect of profits, business opportunities or costs incurred, whether direct or indirect, of the Customer or of any third party relating to the use of the Application, other than due to the intentional fault of the Company.
• Technical incidents, interruptions, omissions or errors, or any act or omission of a third party, that are the cause of incidents, damage, loss, harm or deterioration, other than due to the intentional fault of the Company.
• Force majeure events as prescribed by law.
• Other cases as provided in these Terms and Conditions.